Catering Manager

Job Purpose:

To manage and oversee the delivery of high-quality catering services within a healthcare environment, ensuring compliance with food safety standards, nutritional guidelines, and patient satisfaction. The role involves leading a team, managing budgets, and maintaining operational excellence in line with healthcare regulations.

Key Responsibilities:

• Operational Management:
  • Plan, organize, and supervise daily catering operations across patient, staff, and visitor services.
  • Ensure menus meet nutritional requirements and special dietary needs for patients.
• Compliance & Standards:
  • Maintain strict adherence to food hygiene, health & safety, and infection control standards.
  • Ensure compliance with NHS or relevant healthcare catering guidelines.
• Team Leadership:
  • Recruit, train, and manage catering staff, fostering a culture of excellence and accountability.
  • Conduct regular performance reviews and provide ongoing development opportunities.
• Financial Management:
  • Manage budgets, control costs, and monitor stock levels to ensure efficient resource use.
  • Negotiate with suppliers and maintain strong vendor relationships.
• Customer Service:
  • Ensure high levels of patient and staff satisfaction through quality food and service delivery.
  • Handle feedback and resolve issues promptly and professionally.

Skills & Qualifications:

• Proven experience in catering management, ideally within healthcare or similar regulated environments.
• Strong knowledge of food safety legislation (e.g., HACCP).
• Excellent leadership, communication, and organizational skills.
• Ability to manage budgets and deliver cost-effective solutions.
• Relevant qualifications in catering, hospitality, or food service management (e.g., NVQ Level 3+, City & Guilds).

Desirable:

• Experience with NHS or healthcare catering standards.
• Knowledge of allergen management and special diets.